Business Admin Level 2 Essays - 2732 Words

BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together, the computer and the telephone systems. When someone calls up, the telephone rings and a dialog box will appear on the computer screen with options for answering it. 2. VoIP This option allows the business to enjoy free calls and voicemails sent by the internet. Therefore it needs a fast and reliable internet connection.†¦show more content†¦For instance websites such as www.courier- comparison.co.uk will offer us different options of shipping an item. We just enter the dimensions and weight of the item plus how soon this item needs to be delivered. Royal Mail is the major postal service provider in the UK and it is always a good idea to check price on their website first before going for others as their prices are usually more competitive. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. Main types of equipment used in an office are: †¢ Telephones for voice communication, phone calls and phone messages (voicemail); †¢ Fax machines for paper communication in real time with other businesses that still use fax machines as well; †¢ Computers for all IT business needs (central to any business); †¢ Copy machines to make photocopies (black and white and/ or colour); †¢ Scanners to scan documents digitally, which once scanned can be stored in a computer, emailed or printed; †¢ Printers to print on paper anything that the business might need, from envelopes to formal letters to posters etc. I would add that computers are absolutely essential to the management of any business, regardless of its size and level ofShow MoreRelatedBusiness Admin Level 22181 Words   |  9 Pagesleast two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report advising people on: * How to follow organisational procedures when making and receiving telephone calls * The purpose of giving a positive image of yourself and your organisation whenRead MoreNVQ Level 2 Business and Admin Research Information1422 Words   |  6 Pageseasy retrieval in the future when it is required. It is also part of a company’s business practice. Storing documents has to be done in proper procedure so that it is easier to find. Depending on the type of information, information can be stored in either fireproof cabinets for hard copies or hard disks or other electronic storage devices for soft copies. Depending on the nature of the company, organisation or business, different types of information will have to be stored. It could be highly confidentialRead MoreEssay on Nvq Level 2 Business Admin Unit 2011903 Words   |  8 PagesUnit 201 Manage own performance in a business environment 1.1 Outline guidelines, procedures codes of practice relevant to personal work There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoingRead MoreHuman Resources Management : Hrm1623 Words   |  7 Pagesobjectives. HRM is moving away from traditional personnel, administration, and transactional roles, which are increasingly outsourced. HRM is now expected to add value to the strategic utilization of employees and that employee programs impact the business in measurable ways. One of the new roles assigned to HRM involves strategic direction and HRM metrics and measurements to demonstrate value† (Heathfield, What Is Human Resource Management?). What do professional in the HR department do and whatRead MoreA Project Report On India Technological University1747 Words   |  7 PagesObjective†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 4 2 Introduction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5 2.1 Background Details†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 2.2 Overall Description†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 2.3 Tools and Technology†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5 3 Requirement Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 14 3.1 Functional Requirements†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 14 3.2Nonfunctional Requirements†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...... 18 4 Scheduling†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 20 5 Data Flow Diagram†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 23 5.1 Context level Diagram†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreRole Of Office Manager And Budgetary Control1526 Words   |  7 PagesTable of Contents TABLE OF CONTENTS 2 LEVELS OF DECISION MAKING 3 ROLE OF OFFICE MANAGER 4 FINANCIAL PLANNING AND BUDGETARY CONTROL 5 EFFECTIVE DELEGATION 6 LEADERSHIP MODELS 7 REFERENCES 8 â€Æ' Levels of decision making †¢ Strategic decisions: This level of decision making comes from the top down. These decisions are long term and involve the vision of the company. This type of decision making is usually made at management level. Long-term forecasts of business turnover set against likely market conditionsRead MoreMcdonalds Swot Analysis1572 Words   |  7 PagesTask 2 (LO2: .1, 2.2, 2.3, M1and Q2.1 According to BPP Learning Media (2013, p.39) training needs are the gap between what is required for effective performance and present level of performance. Organisational Level Training needs at organisational level is based on goals, targets, planning, and business needs. This can be achieved by assessing the internal and external environment, also known as SWOT analysis. In the author’s own business McDonalds , most of these decisions is made by my businessRead MoreDeveloping Pizza Delivery Management System1270 Words   |  6 Pages ABSTRACT The aim of the project is to develop Pizza Delivery Management System. This will help make order entry easier, make customers happier and help build a good business. The Customer Details Can Store in database along with their ordering preferences. Then Send The Items into The Particular Customer. THE EXISTING SYSTEM The existing process making the order through mobile. Customer can request all this done through as manually that means though physical interaction through phone. In thisRead MoreThe Data Framework And The Client1717 Words   |  7 Pagesof the information into a PC based framework. This configuration is imperative to keep away from mistakes in the information data process and demonstrate the right heading to the administration for getting right data from the electronic framework. 2. It is accomplished by making easy to use screens for the information passage to handle substantial volume of information. The objective of outlining information is to make information passage simpler and to be free from blunders. The information passageRead MoreContribution Margins for Lewis Company949 Words   |  4 Pagesprepare the contribution margin statement it is necessary to assess which costs are variable and which are fixed. The variable costs are those which are incurred as each unit is produced, varying with the production levels, while the fixed costs remain the same regardless of the level of production (Bragg, 2012). The foundation of contribution costing is to deduct the variable costs from the revenue that is realized for each unit sold, this is known as the contribution as it is this surplus of revenue